Frequently Asked About Terms & Account Rules
Your funds are held in your account wallet during the verification window. If verification fails after 30 days, we return your deposit to the original DANA, OVO, GoPay or QRIS account you used. Contact support immediately if you need to resubmit documents.
You can request a withdrawal anytime after your account is verified. Minimum withdrawal is typically Rp 50,000. Maximum depends on your account history and local law. We process withdrawals within 24 hours of approval back to your linked payment method.
A review flag means we need to verify unusual activity, confirm your identity, or ensure compliance with local rules. You can still view your balance and history, but deposits and withdrawals pause until review closes. Support will explain what we need from you.
We update terms occasionally to reflect legal changes or platform improvements. We email you 30 days before major changes take effect. You can always review the current terms in your Settings. Minor clarifications happen without notice.
Reach our support team through live chat in the lobby or email. Explain your withdrawal concern in detail. We investigate and respond within 48 hours. If you're not satisfied, escalation options are outlined in your account agreement.
Yes. Request account closure in Settings or contact support. Any balance in your wallet is returned to your verified payment method within 5 business days. Your account history remains stored for 7 years per financial regulations.
No hard daily limits, but unusually frequent or large transactions may trigger a review. We also respect local banking rules around daily transfer caps on DANA, OVO, GoPay and QRIS. Our support team can advise on your specific account.
